Terms of Use and Service Terms
Seppälän Autopesu Oy
Address: Ahjokatu 26, 40320 Jyväskylä, Finland
Email: tuki@seppalanautopesu.fi
Phone: +358 45 8905773
Website: seppalanautopesu.fi
1. General
These Terms of Use and Service Terms apply to the use of Seppälän Autopesu Oy‘s website, bookings made through the online service, and the car wash, cleaning, detailing and other services provided by Seppälän Autopesu Oy.
By making a booking through the website, the customer accepts these Terms of Use and Service Terms and agrees to comply with them.
Seppälän Autopesu Oy reserves the right to update these terms as necessary. The terms in effect at the time of booking shall apply to the booking.
2. Booking
The customer can make a booking through the website either without a user account or by creating a user account.
In connection with the booking, the customer may be asked for the following information:
name
phone number
email address
vehicle category
vehicle registration number
selected service or services
possible additional services
booking time
The customer is responsible for ensuring that the information provided is correct and up to date.
Bookings can be made for available times in the online service. The booking must be made within the booking period stated in the online service, generally at least 18–24 hours before the booked time.
3. Confirmation of Booking
The booking is confirmed automatically when the booking has been made and the required payment has been successfully completed.
The customer will receive a booking confirmation by email, which contains essential information about the booking.
The customer should check the details of the booking confirmation and report any errors as soon as possible.
If the payment was successful but the booking was not created due to a technical issue, the customer must contact Seppälän Autopesu‘s customer service.
4. Prices and Payment
Prices stated on the website include the applicable value-added tax (VAT).
Services are paid in full in advance at the time of online booking.
Online payments are processed through PayPal’s payment service. The customer is transferred to PayPal’s service for payment and makes the payment in accordance with PayPal’s own terms.
The payment status and amount paid are stored in Seppälän Autopesu‘s online service for processing the booking.
If the payment transaction fails, the booking will not be considered confirmed until the payment has been successfully completed.
5. Service Content
The customer selects the service, any additional services and the vehicle category at the time of booking.
The content, price and estimated duration of the service are stated on the website in connection with the service.
The implementation of the service is affected by, among other things, the size, condition and cleaning needs of the vehicle.
Seppälän Autopesu aims to perform the service in accordance with the selected service description.
6. Vehicle Condition and Exceptional Cleaning Needs
The customer should inform, when making the booking, of any special cleaning needs of the vehicle that may affect the implementation of the service, to the extent possible.
The vehicle may have, for example:
an exceptionally large amount of dirt
a lot of pet hair
strong stains
strong odours
a significant amount of items or rubbish
other dirt or cleaning needs deviating from normal
If the condition of the vehicle requires additional work beyond the service, Seppälän Autopesu will assess the situation.
Any additional work and the associated additional charge will be agreed with the customer in advance. No additional charge will be invoiced automatically without the customer’s approval.
If the condition of the vehicle or circumstances are such that the service cannot be performed safely or properly, Seppälän Autopesu may refuse to perform the service. The situation will be assessed on a case-by-case basis.
7. Customer’s Personal Belongings
The customer is requested to remove personal belongings, valuables and other unnecessary items from the vehicle before the service begins.
The customer is responsible for personal belongings and valuables left in the vehicle.
Seppälän Autopesu is not responsible for personal belongings left in the vehicle or for their loss or damage.
The customer may be sent a reminder by email before the booking or service to remove personal belongings.
8. Changing a Booking
The customer cannot change their booking directly in the online service.
If the customer wishes to request a change to the booking, they must contact Seppälän Autopesu‘s customer service at least 24 hours before the booked time.
Changes are handled on a case-by-case basis, and the implementation of the change cannot be guaranteed.
The customer should contact customer service as soon as possible if there is an error in the booking or a need for a change.
9. Cancelling a Booking
The customer can request cancellation of the booking by contacting Seppälän Autopesu‘s customer service.
Cancellations can be made:
by phone
by email
via WhatsApp
The customer cannot cancel the booking themselves through the online service.
Separate Cancellation and Change Instructions apply to cancellations and refunds, which are available on the website.
10. Customer’s Tardiness and No-Show
The customer must arrive at the booked time.
If the customer knows they will be late, they must contact Seppälän Autopesu‘s customer service as soon as possible and, if possible, before the booked time.
Tardiness may affect the implementation and schedule of the service.
If the customer does not arrive at the booked time and does not contact Seppälän Autopesu, this constitutes a no-show. In such a case, no payment will be refunded for the booking.
11. Cancellation by Seppälän Autopesu
In exceptional cases, Seppälän Autopesu may be forced to cancel the customer’s booking, for example due to a technical issue, an obstacle affecting operations or another justified reason.
If Seppälän Autopesu cancels a prepaid booking, the amount paid for the booking will be refunded to the customer in full.
12. Complaints and Service-Related Issues
If the customer is not satisfied with the service, they should contact Seppälän Autopesu as soon as possible after the service has been performed to resolve the situation.
The customer should describe as clearly as possible what in the service did not meet expectations.
Seppälän Autopesu will assess the situation on a case-by-case basis and may, depending on the situation, offer, for example:
re-performance of the service
partial refund
other suitable solution
The implementation of a refund or other solution is always assessed on a case-by-case basis.
13. Customer’s Responsibility
The customer is responsible for ensuring that:
the information provided at the time of booking is correct
the selected vehicle category corresponds to the vehicle
the vehicle is brought at the agreed time
personal belongings and valuables are removed from the vehicle
any special needs related to the service are reported to Seppälän Autopesu in advance, to the extent possible
If the information provided is materially incorrect or the actual condition of the vehicle deviates significantly from what was stated at the time of booking, the implementation of the service may need to be reassessed.
14. Technical Operation of the Online Service
Seppälän Autopesu strives to keep the website and booking system operating as reliably as possible.
However, the online service may experience temporary disruptions, maintenance breaks or technical issues.
If the customer has made a payment but has not received a booking confirmation or suspects that the booking has not been created correctly, they must contact Seppälän Autopesu‘s customer service.
15. Third-Party Services
The website uses services operated by third parties, such as PayPal, Google and WhatsApp.
The use of these services may be subject to the terms and privacy policies of the respective service providers.
The processing of personal data is described in more detail in Seppälän Autopesu‘s Privacy Policy.
16. Business Customers
Seppälän Autopesu also offers car wash services for businesses.
Business customers can contact Seppälän Autopesu and request more information or a quotation for washing and cleaning services for the company’s vehicles.
Separate services, pricing and practices may be agreed with business customers on a case-by-case basis.
17. Changes to Terms
Seppälän Autopesu Oy may update these Terms of Use and Service Terms as necessary.
Changes will be published on the website. The terms in effect at the time of booking shall apply to the booking, unless mandatory legislation provides otherwise.
18. Applicable Legislation
These Terms of Use and Service Terms are governed by Finnish law.
The statutory rights of consumer customers remain unaffected by these terms.
19. Contact Information
Seppälän Autopesu Oy
Ahjokatu 26
40320 Jyväskylä
Finland
Email: tuki@seppalanautopesu.fi
Phone: +358 45 8905773
Website: seppalanautopesu.fi
Last updated: 08/19/2026
