Cancellation and Change Policy

Seppälän Autopesu Oy
Ahjokatu 26, 40320 Jyväskylä, Finland
tuki@seppalanautopesu.fi
+358 45 8905773

1. Cancelling a Booking

If you are unable to arrive at the booked time, please notify Seppälän Autopesu of the cancellation as soon as possible.

The booking cannot be cancelled by yourself in the online service. Cancellation must be made by contacting customer service:

  • By phone: +358 45 8905773

  • By email: tuki@seppalanautopesu.fi

  • Via WhatsApp: Seppälän Autopesu‘s WhatsApp contact

When cancelling, please provide your name and booking number if possible, so that the booking can be identified quickly.

2. Cancellation More Than 24 Hours Before the Booking

If you cancel your booking more than 24 hours before the booked time, the full amount you paid will be refunded.

The refund is processed through the payment service, and the time it takes for the refund to appear in the customer’s payment method may depend on PayPal’s processing time.

3. Cancellation Less Than 24 Hours Before the Booking

If you cancel your booking less than 24 hours before the booked time, the customer will be refunded 50% of the amount paid for the booking.

For cancellation and refund, you must contact Seppälän Autopesu‘s customer service.

The remaining portion of the payment will not be refunded.

4. No-Show

If the customer does not arrive at the booked time and has not notified of cancellation, this constitutes a no-show.

No payment will be refunded for a no-show booking.

If you know in advance that you cannot arrive, please contact customer service as soon as possible.

5. Changing a Booking

The customer cannot change the booking themselves in the online service.

If you wish to request a change to your booking, contact Seppälän Autopesu‘s customer service at least 24 hours before the booked time.

A change to the booking may be requested regarding, for example:

  • booking date

  • booking time

  • selected service

  • vehicle category

Changes are handled on a case-by-case basis, and the implementation of the change cannot always be guaranteed.

Any price changes or other effects related to the change will be agreed with the customer before the change is confirmed.

6. Tardiness

We ask you to arrive at the agreed time so that the service can be performed as planned.

If you know you will be late, contact Seppälän Autopesu as soon as possible and, if possible, before the booked time.

Tardiness may affect the implementation of the service and the day’s schedule. Handling of a late booking will be assessed according to the situation.

7. If Seppälän Autopesu Cancels the Booking

If Seppälän Autopesu is forced to cancel a prepaid booking, the customer will be refunded the full amount paid for the booking.

The customer will be notified of the cancellation as soon as possible.

8. Refunds

Refunds are processed in accordance with the booking and cancellation terms.

Cancellation:

  • More than 24 hours before booking → 100% refund

  • Less than 24 hours before booking → 50% refund

  • No-show → No refund

  • Cancellation by Seppälän Autopesu → 100% refund

Refunds are processed through the PayPal payment. The time it takes for the refund to arrive in the customer’s PayPal account or original payment method may depend on the payment service provider’s processing time.

9. Service-Related Issue

If you are not satisfied with the service you received or if there is an issue with the service, contact Seppälän Autopesu‘s customer service as soon as possible after the service.

Describe as clearly as possible what happened, so that we can resolve the situation.

The situation will be assessed on a case-by-case basis. Possible solutions may include, for example:

  • re-performance of the service

  • partial refund

  • other solution agreed between the customer and Seppälän Autopesu

10. Contact Information

Seppälän Autopesu Oy
Ahjokatu 26
40320 Jyväskylä
Finland

Phone: +358 45 8905773
Email: tuki@seppalanautopesu.fi
Website: seppalanautopesu.fi

Last updated: 08/19/2026

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